FAQ: Billing & payments
Browse our comprehensive knowledge base for answers to all of your questions
Q: What type of payment do you accept?
A: We only accept Visa and MasterCard credit and debit cards online and app-based payments via Cash App for payments over the phone.
We do NOT accept cash, personal or company checks, money orders, cashier checks, traveler's checks, wire transfers, American Express, or Discover cards. We reserve the right to refuse foreign-issued credit and debit cards in the event we can not verify you are the cardholder of such a card. To prevent an unnecessary delay in processing your order, please ensure that the billing address on your order matches the information on your credit or debit card account. If you have recently moved or are unsure whether you receive your credit card statement at your work or home address, please contact your card-issuing bank using the number on the back of your card to confirm your billing address before attempting to place an order.
To expedite orders from outside of the United States we ask that you take and photo of the front and back of your credit and debit card along with a valid government-issued identification card and send it via email to firstname.lastname@example.org or text to +1 (720) 927-3246.
Q: What is your refund policy?
A: We do not provide any refunds under any circumstances. Please refer to our Terms of Service Agreement for further explanation.
Q: Why are you requesting a photo of my credit/debit card along with my government ID?
A: This protects us from chargebacks resulting from the unauthorized use of credit/debit cards. By providing us a copy of your actual debit/credit card you enable us to verify the card used for payment belongs to you and is not a stolen or fraudulent card. Since some of our clients have high-risk backgrounds we implemented this policy to protect us from loss. To expedite the payment of your order we ask that you take and photo of the front and back of your credit and debit card along with a valid government-issued identification card and send it via email to email@example.com or text at (720) 927-3246.
Q: Why to I have to waive my dispute rights when using a credit/debit card with your service?
A: We implemented this waiver of dispute rights into our Terms of Service Agreement in order to protect us from clients who engage in ‘'friendly fraud', a form of fraud that occurs when someone disputes legitimate transactions with their card issuer in order to obtain a reversal of payment. For 99% of our clients, this policy will have no effect on them. For the 1% of clients who do engage in such acts, this policy serves as a legally binding deterrent. Please refer to our Terms of Service Agreement for additional details.